Frequently Asked Questions
Everything you need to know about your luxury footwear experience.
How can I determine the correct size for my Sergio Rossi shoes?
Our shoes generally follow Italian sizing. We recommend consulting our detailed Size Guide available on each product page, which includes measurements and conversion charts to ensure the perfect fit.
What is your return policy for international orders?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as Apple Pay and Klarna for flexible financing.
How long does shipping take and can I track my order?
Standard shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery. Once your order is dispatched, you will receive a tracking number via email.
Are Sergio Rossi products covered by a warranty?
Yes, all our products are covered against manufacturing defects for a period of two years from the date of purchase. This does not cover standard wear and tear or improper maintenance.
Do you offer repair services for my luxury heels?
We provide a dedicated repair service for items purchased through our official website and boutiques. Please contact our Customer Care team with photos of your shoes to receive a preliminary assessment.